Overview
- Live the moment and discover Al-Ula and its ancient details, while enjoying an exceptional experience among the palm plantations that extend amid the unique mountains of Al-Ula.
- Enjoy the breathtaking nature under the starry sky of Al-Ula with a variety of different activities to create an exciting & unforgettable experience.
Terms & Conditions
1 Ticket Purchase Policy
1.0 Tickets purchased on the Website are non-refundable except for in the limited circumstances described below in the Refunds Policy.
1.1 The tickets cannot be exchanged except in the limited circumstances described below in section 4, the Refunds Policy.
1.2 The ticket(s) cannot be transferred to a third party other than the immediate family members of the Customer, and in such cases never for a value greater than the original purchase price. Ticket(s) purchased are for the use of the named buyer or their immediate family or friends. Ticket(s) cannot be resold at a value greater than their original purchase price.
1.3 Customers are advised not to purchase ticket(s) resold through secondary ticketing websites (such as Online Tickets Shop, Viagogo, Getmein, StubHub, or similar sites) or through online selling sites such as e-bay as it is possible those tickets may not be valid for entry or will be canceled by the event management.
1.4 The venue management may require the Customer to provide proof that they are the original purchaser of the ticket at the point of entry to the activities and events in the form of acceptable original photo ID such as a passport, driver’s license, national ID card and/or by presenting the original credit/debit card used to purchase the ticket(s). In the event that more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the activities and events at the same time as the Customer.
1.5 It is the responsibility of Customers to protect their ticket(s) from loss or theft. The event management is not responsible for the replacement of lost or stolen ticket(s) and does not issue refunds for lost or stolen tickets. This applies to both electronically issued and printed tickets. In the event a Customer’s electronic ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the ticket(s) is used and scanned before the Customer enters the activities and events, the Customer will be refused entry as the ticket(s) will have been canceled at the time of first use. No refund will be offered to the Customer in this case. Customers are strongly advised to protect their electronic ticket(s) with the same caution and care they would protect physical printed tickets from theft.
1.6 Payment in full for the ticket(s) is made at the time of purchase, and the ticket(s) is dispatched to the Customer via email shortly after a purchase has been completed. In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, the venue management reserves the right to cancel such ticket(s) purchased without refund to the fraudulent purchaser.
You Should Bring
•Base shirts
•Wool socks
•Light fleece or sweatshirt
•Light windbreaker
•Down jacket for colder days
•Scarf or neck warmer
•Supportive Sand Hiking boots
•Softshell\Cargo pants
•Thermal shirt\pants
•Warm beany
•Light gloves
Suggested Clothing:
•Insulating base layer (wool, nylon, or polyester)
•Middle layer that can be removed
•Windproof jacket to ensure you are comfortable
•Cotton clothing is not recommended during daytime
•A hat & sunglasses for daytime
